Privacy policy for MelaAI chatbot assistant

1. Information We Collect

We collect minimal personal information necessary to provide and improve our services, including:

• Personal Identifiers: Such as your name and email address.

• Payment Information: Processed securely via Lemon Squeezy.

• Chat Data: Transcripts and interaction metadata which help us improve your AI chatbot experience.

• Technical Information: Device type, browser type, IP address, and usage data for performance and analytics purposes.

  Website Login Info: If we require any login information to your companies website, after installation or any other service, it will be promptly delated. If we require further use of your website we will contact you and require further details need be. 

2. How We Use Your Information

We use your information to:

• Provide and maintain our AI chatbot services.

• Respond to support requests or inquiries.

• Process transactions securely.

• Improve and personalize user experience.

• Analyze usage patterns for service improvement.

• Ensure the security and integrity of our services.

3. Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for any purposes. We may share your information only in the following limited circumstances:

• With trusted third-party service providers (such as Lemon Squeezy) strictly for operational needs.

• To comply with legal obligations or respond to lawful requests.

• To enforce our terms of service or protect rights and safety.

4. Payment Processing

All payment information is processed securely through our payment partner, Lemon Squeezy. We do not store or have direct access to your credit card information. For more details, please refer to Lemon Squeezy’s Privacy Policy here: https://www.lemonsqueezy.com/privacy

5. Data Security

We implement robust security measures to safeguard your data:

• End-to-end encryption for sensitive communications.

• Secure access controls and data storage.

• Regular security audits and vulnerability assessments.

Despite our best efforts, no method of transmission or storage is 100% secure. However, we continuously strive to protect your information using industry best practices. If there were to be any leak of data our team will let you know. 

6. Data Retention

We retain your personal data only for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time by contacting us at: privacy@melabot.com.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access the data we hold about you.

• Request correction or deletion.

• Object to or restrict certain processing activities.

• Withdraw consent at any time, where applicable.

To exercise your rights, contact us at privacy@melabot.com.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we’ll revise the “Effective Date” at the top. Significant changes will be communicated via our platform or directly to you via email. 

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, feel free to contact us at:

privacy@melabot.com